Terms and Conditions

These terms and conditions apply to the use of our website bahayubosauk.com which is owned and operated by Bahay Kubo sa UK. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree with the terms and conditions, please do not continue to use or access this website.

These terms and conditions will also apply to all transactions made on this Website, whether you are ordering online or by telephone.

We may update these terms and conditions at any time without prior notice.

Any goods, services or information displayed on this website should not be regarded as an offer, invitation, solicitation, advice, or recommendation to buy a product or services on the Website.

The Ordering Process

By placing an order with us, you are fully accepting these terms and conditions.

Once you have placed your order, we will acknowledgement by e-mail as soon as possible. This indicates that we have received your order and will be processing it. It does not mean that we have legally accepted your order. Acceptance of your order, and the completion of the contract, will take place when we dispatch the goods or service to you.

Prices

All prices quoted on our website are in UK £ Sterling, and, where applicable, include VAT at the current rate. Whilst we always try to ensure the accuracy of the prices on our website, there may be rare occasions when we make a mistake. If we discover any errors in the price of Goods before we accept your order, we will notify you as soon as possible and give you the option to (a) resubmit your order at the correct price, (b) select alternative products or (c) cancel your order.

Charges for Delivery are not included in the price of the Goods and will be payable in addition. The price of delivery will be clearly displayed on your order before you are asked to pay for it.

Special Offers & Promotions

Promotional prices only apply during the advertised period stated. And are subject to change or end without prior notice.

Certain promotions offers or special offers that we run or that we run on behalf of a third party company have their own specific terms and conditions, which will be shown in the description of the item. These are in addition to these terms and conditions, which will also still apply.

Payment & Security

When you place an order on the bahayubosauk.com website your card details are encrypted and transmitted via a secure server. Your payment details will never be seen by anyone other than our payment provider, we are simply informed by your bank or payment provider that the payment has been authorized.

Payment for goods ordered can be made by all major credit card or debit card. In the event of payment being declined by your card issuer, Bahay Kubo sa UK shall not be responsible for any costs or inconvenience caused to the customer by a subsequent delay in dispatch or any additional processing costs & charges levied by your card issuer.

Delivery Charges & Delivery Method

We can deliver to anywhere in the UK (mainland only).

We always aim to deliver your goods within the timescale stated, but any delivery dates and timescales are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the goods. We have a policy of a maximum of 30kg weight limit per order per address to keep in line with Health and Safety legislation for a single person delivery mode. In the event that a single order is made in excess of the 30kg limit, we will contact the customer and discuss their options on their order.

Deliveries are arranged on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

We will deliver the goods to the premises you specify. Our delivery company will ask you (or whoever is at the premises) to sign upon delivery this confirms that you have received your goods. If you have informed us to leave your goods with a neighbour or in a safe place, the delivery driver’s signature or note or your neighbour’s signature will be proof of successful delivery. If you choose to update your delivery options with the delivery company directly (either by phone or via their website) after your order has been sent, then we will also deem this as successfully delivered.

If you are not at home when the delivery company attempts to deliver your goods our carriers will attempt 1 – 2 further deliveries. We reserve the right to charge you for any further additional re-delivery attempts.

Goods MUST be inspected upon delivery and refused if any damage is found. Failure to notify us of any visible damage may result in claims not being accepted after the item has been signed for. Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal.

It is your responsibility to ensure that you or the person you have nominated to receive the delivery, have signed for the correct number of goods delivered.

Order Cancellation, Return & Refund

You may cancel your order at any time before authorisation and confirmation of your payment has been made by your card issuer. After which you should contact us as soon as possible to manually cancel your order and for us to issue you refund, subject to charges payable to the payment handler which will be 1.9% of the total amount of the order, plus 20pence..

We will replace or refund the full cost of any item which arrives in a damaged and/or inedible or unusable condition. Such item shall be retained for our inspection should we ask to do so.

All refunds due for whatever reason (other than under the cancellation provisions set out above) will be made within 30 days of delivery of the Goods.

Any deductions applicable, such as collection charges, will be deducted from the refund due.

If a customer chooses to return an item that is neither inedible, unusable, or damaged the cost of returning the item will be solely at your expense and cannot be refunded or credited back to you.

Refunds will be processed on the same card used for the original transaction.

Product Availability & Out of Stock Items

We try to maintain a reasonable stock of most of our products, but all orders are subject to availability and accordingly, we can only deliver your goods whilst stocks last. Where we are unable to fulfill your order on the day of processing or within 1 - 2 days of us receiving it, we will contact you to allow you the option of (a) delayed delivery date (b) a full refund for the product(s) that are not available (c) a replacement with alternative goods (d) cancelling your order and receiving a full refund. In instances where we can replace an item, we will inform you of any price difference and the extra charge that you may have to pay in addition to.

We will contact you via the e-mail address or telephone number that you registered on our website.

The information we receive is used by us to process your order and to help our company plan improvements to the products and services that we offer and to our services. We will not pass on any of your personal details to other parties or companies except where necessary to process your order or payment & to resolve any issues or complaints that may arise.

For more information please see our Privacy Policy.

Incorrect Customer Information

It is the customers responsibility to ensure that your registered contact details (not limited to name, billing address, delivery address, alternative delivery address and email address) is correct and up to date. It is important that the email that you provide is a working email. We will use this email address to send out a confirmation of your order, a receipt, delivery details & tracking information. It will also be used as our main point of contact with you should any issues or problems with your order arise. We cannot be held liable for any orders that are delayed or lost due to incorrect information.

Disclaimer

Bahay Kubo sa UK has made every effort to ensure that the information on this website is correct, accurate and up to date. However, bahayubosauk.com takes no responsibility whatsoever for information that is incomplete, inaccurate, out of date or which makes claims about use. Neither shall bahayubosauk.com be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this website.

The copyright to the contents of this website belongs to Bahay Kubo sa UK. The contents (text, company logo & images) must not be used for commercial or business purposes without prior written permission from Bahay Kubo sa UK.

Website Accuracy

Images of products on this Website are for illustrative purposes only. We have made every effort to display as accurately as possible the details and specification of our products that appear on this Website. However, we cannot guarantee that your monitor's display of any color will accurately reflect the color & size of the actual Goods.

Whilst we try to be as accurate as possible, all sizes, weights, and measurements quoted on this Website are approximate.

Legal Notice

This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts.

Company Profile

Bahay Kubo sa UK Online Shop

Address: Hastings Wise Storage, Stirling Rd, Hastings, Saint Leonards-on-sea TN38 9NW

Tel: +441424256162; +447476780088

E-Mail: sale.bahaykubosauk@gmail.com

Company Reg.